Experience Senior Specialist
Bitso(12 days ago)
About this role
A Data Analytics & Experience (CX) Specialist at Bitso turns customer and agent data into actionable insights to improve satisfaction, streamline operations, and drive cross-functional performance. The role supports the customer journey by enabling data-driven decisions, maintaining dashboards and reports, and working closely with multiple teams to prioritize CX initiatives.
Required Skills
- Data Analysis
- Looker
- Excel
- Zendesk
- Reporting
- Data Visualization
- Customer Journey
- Communication
- Presentation
- Problem Solving
+2 more
About Bitso
bitso.comBitso is a crypto and stock investing platform that lets users buy, sell, and hold cryptocurrencies (like Bitcoin and Ethereum) and invest in global stocks through a single mobile app. The app also offers ways to earn yields, send and receive money, and manage portfolios securely. Millions of customers use Bitso to grow and move money with a streamlined, mobile-first experience. Bitso aims to simplify access to both crypto and traditional markets for retail investors.