Experience Senior Specialist
Bitso
About this role
A Data Analytics & Experience (CX) Specialist at Bitso turns customer and agent data into actionable insights to improve satisfaction, streamline operations, and drive cross-functional performance. The role supports the customer journey by enabling data-driven decisions, maintaining dashboards and reports, and working closely with multiple teams to prioritize CX initiatives.
Skills
About Bitso
bitso.comBitso is a crypto and stock investing platform that lets users buy, sell, and hold cryptocurrencies (like Bitcoin and Ethereum) and invest in global stocks through a single mobile app. The app also offers ways to earn yields, send and receive money, and manage portfolios securely. Millions of customers use Bitso to grow and move money with a streamlined, mobile-first experience. Bitso aims to simplify access to both crypto and traditional markets for retail investors.
Recent company news
MEXCBitso Review 2026: Is This Exchange Regulated and Reliable?
7 hours ago
PYMNTS.comBitso Business TPV Signals Global Shift to Stablecoins
Dec 18, 2025
Mexico Business NewsBitso Launches Global Stock Investing Platform
Oct 15, 2025
Financial ITBitso Earns CCSS 2025 Certification, the Highest Global Security Standard in the Crypto Industry
Jan 14, 2026
Asset Servicing TimesAptos Foundation and Bitso form strategic partnership
Aug 20, 2025
About Bitso
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Bitso.
Salary
$78k – $105k
per year