Experience Specialist
Sensei Wellness Holdings Inc.,(2 days ago)
About this role
The Experience Specialist role involves guest check-in and check-out, handling guest requests, and ensuring operational success at a luxury wellness resort in Hawaii. The position emphasizes high-touch service, safety, teamwork, and guest satisfaction.
Required Skills
- Customer Service
- Reservations
- Communication
- Hospitality Software
- Guest Relations
- Upselling
- Safety Procedures
- Concierge
- Clerical
- Teamwork
Qualifications
- 2 years experience in front desk, reservations or call center
- Proficiency in reservation and PMS systems, Microsoft Office, Opera, Outlook
About Sensei Wellness Holdings Inc.,
sensei.comSensei is a luxury wellness brand that operates exclusive resorts—Sensei Lānaʻi (at Four Seasons) and Sensei Porcupine Creek—offering personalized, multi-day health and wellbeing retreats. They combine spa therapies, fitness and movement, nutrition and sustainable dining, mindfulness and lifestyle coaching with curated activities and private facilities to support stress reduction and long-term lifestyle change. Programs are tailored to individual goals, from restorative short stays to transformational health journeys, and emphasize upscale settings, expert practitioners, and bespoke service.
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