External|EVR|Quality Assurance

Duckard(2 months ago)

HybridFull TimeMedior$80,471 - $107,862 (estimated)Quality Assurance

About this role

A medior-level Quality Assurance role within Teleperformance's customer experience organization, focused on maintaining service quality across customer contact channels. The position is part of operational teams and is typically held by candidates with a university degree and around 1–2 years of relevant professional experience. The role may include supervisory responsibilities over more junior staff.

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Required Skills

Quality Monitoring
Call Evaluation
Reporting
Documentation
Performance Metrics
Coaching
Communication
Process Improvement
Multichannel Support
Team Leadership

Qualifications

Bachelor's Degree

About Duckard

tp.com

TP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.

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