WFM Scheduling Analyst II
Duckard(5 days ago)
About this role
This role involves analyzing contact center trends and forecasting call patterns to optimize staffing and scheduling. It requires managing and overseeing operational activities, implementing improvements, and potentially supervising team members. The position contributes to enhancing the efficiency of contact center operations.
Required Skills
- Data Analysis
- Forecasting
- Staffing
- Scheduling
- Contact Center
- Operations Management
- Process Improvement
- Team Leadership
- Performance Metrics
- Resource Allocation
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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