FBS CX Analyst
Capgemini Invent(3 months ago)
About this role
A FBS CX Analyst in the Strategic Growth Functions department at an insurance company supports customer experience initiatives within the marketing function. This role involves analyzing customer data, identifying improvement opportunities, and enhancing client engagement strategies. It is designed for professionals with mid-senior level experience in the insurance industry.
Required Skills
- Customer Experience
- Data Analysis
- Client Engagement
- Market Research
- Customer Insights
Qualifications
- Bachelor's Degree
About Capgemini Invent
capgemini.comCapgemini is a global leader in consulting, technology services and digital transformation that helps organizations design and deliver business change across industries. It offers integrated services including strategy and transformation, application development and engineering, cloud and infrastructure, data & AI, and managed services, combining technical capabilities with deep sector expertise. Capgemini partners with clients on large-scale digital programs — from cloud migration and AI adoption to enterprise modernization — providing end-to-end implementation and ongoing operations. Clients choose Capgemini for its global scale, industry knowledge and practical, outcomes-focused delivery, reflected in its "Make it real" positioning.
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