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FCC Business Analyst (B2C) – Production Operations & Support at New Era Technology - ApplyBlast

FCC Business Analyst (B2C) – Production Operations & Support

New Era Technology

2 months ago

3.1 on Glassdoor

Bangalore, Karnataka, India

Onsite

Contract

Senior

0 applicants

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About this role

The role involves providing end‑to‑end production support for Salesforce Commerce Cloud (SFCC) B2C applications, monitoring eCommerce operations, and resolving complex incidents related to order management, payment gateways, and third‑party integrations. The analyst will act as the primary point of contact for production issues, conduct root cause analysis, and coordinate with cross‑functional teams to ensure seamless business continuity.

Responsibilities

Provide end‑to‑end production support for SFCC applications
Analyze, troubleshoot, and resolve complex production issues
Coordinate with cross‑functional teams to ensure timely issue resolution

Skills

About New Era Technology

neweratech.com

Headquarters

West Chester, Pennsylvania, United States

Company Size

1001-5000 employees

View Profile

New Era Technology is a global technology solution provider that delivers end-to-end IT solutions to securely connect people, places, and information around the world. They offer a broad range of services including modern workplace and unified communications, enterprise infrastructure and networking, cybersecurity and physical security, digital transformation, AI and intelligent automation, and managed IT services. Serving more than 20,000 customers worldwide, New Era supports diverse industries such as enterprise, healthcare, education, government, banking, and retail.