Federal Business Analyst - Salesforce & Amazon Connect

This role serves as a critical bridge for a federal Business Analyst by translating client needs into scalable Contact Center as a Service (CCaaS) solutions using Salesforce Service Cloud Voice and Amazon Connect. The position involves collaborating with architects to map requirements, managing project schedules and budgets, and leading clients through testing phases. Candidates must possess deep technical knowledge of these platforms and the ability to drive process improvements within the government sector.