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© All Rights Reserved. ApplyBlast.com
Healthfirst
The Field Service Agent serves as an in-person liaison between Healthfirst and its customers, addressing member and provider inquiries while de-escalating and resolving complaints. This role focuses on educating clients, engaging in member retention activities, and driving improvements to ensure a high-quality customer experience across all Lines of Business. The position operates within a face-to-face, telephonic, and/or Omni-channel contact center environment to support both members and providers.
Headquarters
New York, New York, United States
Company Size
1001-5000 employees
Founded
1993
Healthfirst is a New York-based health insurer offering Medicare Advantage, Medicaid, Essential Plans, Child Health Plus, and other individual and family plans, along with long-term care options. Serving New York City, Long Island, Westchester, Rockland, Sullivan and surrounding areas, Healthfirst emphasizes a broad provider network, care coordination, and member resources to help New Yorkers access affordable health coverage.
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