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© All Rights Reserved. ApplyBlast.com
Healthfirst
The Field Service Agent serves as an in-person liaison between Healthfirst and its customers, addressing inquiries and resolving complaints across all Lines of Business. This role involves de-escalating issues, educating clients, and engaging in member retention activities within a face-to-face, telephonic, and/or Omni-channel contact center environment. The position aims to drive improvements to ensure the best possible customer experience for members and providers.
Headquarters
New York, New York, United States
Company Size
1001-5000 employees
Founded
1993
Healthfirst is a New York-based health insurer offering Medicare Advantage, Medicaid, Essential Plans, Child Health Plus, and other individual and family plans, along with long-term care options. Serving New York City, Long Island, Westchester, Rockland, Sullivan and surrounding areas, Healthfirst emphasizes a broad provider network, care coordination, and member resources to help New Yorkers access affordable health coverage.