Field Service Dispatcher
Sonic Internet + Phone(3 years ago)
About this role
The Field Service Dispatcher at Sonic coordinates scheduling and logistics to ensure Field Service Technicians arrive on time and site visits are completed. The role supports both end users and internal teams, maintaining clear communication and up-to-date documentation. This position is a full-time, hourly role focused on reliable service delivery and collaboration across workgroups.
Required Skills
- Dispatch Software
- Scheduling
- Communication
- Customer Service
- Call Handling
- Email Response
- Paperwork Management
- Coordination
- Calendar Management
- Assignment Tracking
+2 more
About Sonic Internet + Phone
sonic.comSonic is an internet service provider that delivers fiber‑optic internet with speeds up to 10 Gbps and also offers phone, TV, and WiFi services for residential and business customers. The company positions itself as “fast, fair, and affordable,” advertising promotional pricing (for example $49.99/mo for the first 12 months) and programs for communities and referrals. Sonic provides online member tools, webmail, and availability checks to help customers sign up and manage their service.