Field Service Engineer

The Field Service Engineer role involves providing 1st/2nd line IT support to clients, managing incidents and requests both remotely and on-site to ensure customer satisfaction and service level agreements are met. The position requires troubleshooting hardware, software, and network issues while maintaining professional relationships with clients and promoting Kocho's services. Engineers are expected to work flexible hours between 7am and 7pm, with shifts typically lasting eight hours, to deliver excellent client experiences and resolve technical issues efficiently.