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Field Service Technician at Ocado Group - ApplyBlast

Field Service Technician

Ocado Group

8 hours ago

3.1 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Field Service Technician role involves resolving complex technical issues escalated by product support specialists and maintaining strong communication with team members, customers, and stakeholders. The position requires troubleshooting robotic machines, interpreting device logs, and performing preventative maintenance to ensure optimal system performance. This role serves as the primary on-site point of contact for customers, providing exceptional service and support while managing inventory and updating ticketing systems daily.

Responsibilities

Address and resolve complex technical issues escalated by product support specialists
Diagnose and troubleshoot robotic machines including Fanuc Arms and electrical systems
Conduct preventative maintenance on robotic systems and manage onsite inventory

Skills

About Ocado Group

ocadogroup.com

Headquarters

Hatfield, England, United Kingdom

Company Size

10001+ employees

View Profile

Ocado Group is a global technology business that builds and supplies proprietary software, robotics and automation systems to transform ecommerce, fulfilment and logistics for online grocery and distribution. Its Ocado Smart Platform (OSP) combines automated warehouses, fleet routing, AI and computer vision with order management and fulfillment orchestration to power customer fulfilment centres and omnichannel retail. Ocado licences its integrated hardware‑and‑software solution and partners with retailers worldwide to scale online grocery operations, improve efficiency and enhance the customer proposition. The company focuses on engineering‑led innovation rather than traditional retailing, commercialising its technology across multiple markets.