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Clover Technical Support Specialist at Fiserv - ApplyBlast

Clover Technical Support Specialist

Fiserv

4 months ago

3.0 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

A Clover Technical Support Specialist at Fiserv serves as the primary technical contact for merchants using Fiserv's point-of-sale solutions. The role involves resolving complex hardware, software, and network issues while guiding customers through device setup and transactions. Support specialists document interactions and collaborate with internal teams to ensure efficient business operations for merchants.

Responsibilities

Resolve complex hardware and software technical issues for merchants
Guide customers through device activation and configuration procedures
Diagnose and troubleshoot payment processing and system errors
Document support interactions and troubleshooting steps accurately
Collaborate with internal teams to escalate and resolve cases

Skills

Qualifications

Associate's Degree in Information TechnologyEquivalent combination of education and experience

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

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Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.