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Field Services Operations Manager at Verra Mobility - ApplyBlast

Field Services Operations Manager

Verra Mobility

6 days ago

3.1 on Glassdoor

Manhattan, New York, United States

Onsite

Full Time

Manager

0 applicants

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About this role

This role leads a team of Supervisors and Advanced Support Technicians to drive service excellence and continuous improvement within the Field Services Operations department. The position involves managing OKRs and KPIs, contributing to department P&L accuracy, and collaborating with Product and Engineering to enhance technical support expertise and system reliability. The ideal candidate will champion a customer-centric culture, implement process improvements using methodologies like Six Sigma or Lean, and provide strategic leadership to improve performance and engagement.

Responsibilities

Manage and lead Supervisors and Advanced Support Technicians
Drive continuous improvement and maintain OKRs and KPIs
Implement processes for root cause analysis and reporting

Skills

Qualifications

BS/BA degreeMBAITIL certificationLean Six Sigma Training and Certification (Green belt or Black belt)

About Verra Mobility

verramobility.com

Headquarters

Mesa, Arizona, United States

Company Size

1001-5000 employees

Founded

1987

View Profile

Verra Mobility is a global leader in safe mobility technologies, delivering smart transportation solutions to help communities move safely and efficiently. The company develops and operates automated traffic enforcement, tolling, parking systems, fleet telematics and violation-management services, combining hardware, cloud software and data analytics to reduce congestion and improve roadway safety. Verra serves public agencies, municipalities and commercial fleets worldwide, offering end-to-end services from sensor and camera deployment to payment processing and reporting. Its platform emphasizes safety, connectivity and data-driven insights to optimize operations, compliance and traveler experience.