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Field Support Specialist at Ooma - ApplyBlast

Field Support Specialist

Ooma

11 days ago

3.7 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Field Support Specialist provides remote technical and operational support for field resources, coordinating installation activities and troubleshooting issues. The role serves as the internal point of contact for customers and field teams, ensuring timely updates and accurate service documentation. This position requires fluency in Quebec French and experience in technical support or implementation coordination.

Responsibilities

Coordinate installation activity and schedule field resources with dispatch vendors
Troubleshoot hardware, software, network, and configuration issues remotely
Maintain accurate service documentation and complete service reports

Skills

About Ooma

ooma.com

Headquarters

Sunnyvale, California, United States

Company Size

201-500 employees

Founded

2003

View Profile

Ooma is a communications company that provides VoIP phone service, business phone systems, hardware, and smart home security solutions for consumers and small-to-medium businesses. Its product line includes home phone services and devices plus Ooma Office, a cloud-based business phone system with features like virtual receptionist, extensions, conferencing, mobile apps, and call management. Ooma emphasizes easy setup, affordable pricing with no long-term contracts, and advanced calling features delivered via cloud infrastructure. The company targets homes and small businesses that need reliable, feature-rich internet telephony and managed communications.