Field Support Technician - Onsite Anchor

The Field Support Technician - Onsite Anchor serves as the on-site IT decision-maker for regional and field locations of a Department of War agency, analyzing escalated IT issues and determining root causes without on-site supervision. The role involves resolving incidents involving end-user computing, printers, mobile devices, and communications equipment while coordinating with remote teams and vendors. This position requires independent judgment, travel within the assigned region, and the ability to represent IT to site leadership.