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Field Technical Support Representative at Hewlett Packard Enterprise - ApplyBlast

Field Technical Support Representative

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Mississauga, Ontario

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves providing onsite technical support for enterprise hardware and software environments, focusing on reactive and proactive maintenance, pre-sales, and post-sales service delivery. The position requires solving complex business system and networking problems while ensuring high customer satisfaction and alignment with service level agreements.

Responsibilities

Provide direct post-sales onsite technical support for end users
Solve technical problems on assigned hardware and software platforms
Use proactive monitoring tools to identify and prevent issues
Handle escalated customer-relation problems according to established procedures
Clarify customer needs to ensure clear business and technical solution alignment

Skills

Qualifications

Vocational Diploma in technical fieldAssociate Degree in technical field2-4 years of working experience1-2 years relevant experience with a Degree

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.