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Financial Operations Specialist (Payment Processing Specialist) at Carvana - ApplyBlast

Financial Operations Specialist (Payment Processing Specialist)

Carvana

25 days ago

3.0 on Glassdoor

Tempe, Arizona, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Financial Operations Specialist (Payment Processing Specialist) provides seamless customer support for online payment processing and inquiries within a fast-paced automotive environment. This role involves resolving payment exceptions, communicating with internal and external stakeholders, and ensuring high levels of customer satisfaction. The position requires proficiency with Salesforce and strong problem-solving abilities to maintain efficient payment workflows.

Responsibilities

Resolve customer payment issues and inquiries via phone and email
Monitor Salesforce queues to address payment exceptions and process transactions
Coordinate with floor plan companies to submit payment packets and transmissions

Skills

About Carvana

carvana.com

Headquarters

Tempe, Arizona, United States

Company Size

10001+ employees

Founded

2012

View Profile

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.