Fincrime Customer Operations Specialist
Monzo(8 days ago)
About this role
Monzo US is seeking a FinCrime Customer Operations Specialist to help support and protect customers from financial crime risks, focusing on investigating fraud and money laundering activities. The role involves analyzing suspicious transactions, engaging with customers and partners, and developing fraud controls to enhance security. It contributes to Monzo's mission to create a fair, transparent, and empowering banking experience.
Required Skills
- Fraud
- AML
- Investigation
- Transaction Monitoring
- Data Analysis
- Customer Service
- Financial Crime
- Regulations
- Communication
- Problem Solving
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.
View more jobs at Monzo →