Customer Support Representative
Monzo(8 days ago)
About this role
Monzo is a digital banking company that aims to provide simple, transparent, and fair financial services. They are expanding their US presence and seeking to build a customer support team to help engage with early US customers, solve problems, and contribute to the development of their customer service operations.
Required Skills
- Customer Support
- Troubleshooting
- Empathy
- Communication
- Problem Solving
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.
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