Firefighter (Control)

The Firefighter (Control) role serves as the critical first point of contact for 999 emergency calls, gathering accurate information and making time-critical decisions to mobilize and coordinate fire service resources. Working within a high-pressure control room environment, the position involves managing distressed callers, maintaining detailed incident logs, and providing ongoing communication and support to operational crews. This role requires strong communication skills, resilience, and the ability to work effectively as part of a team across multiple organizations.