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© All Rights Reserved. ApplyBlast.com
Ascom
As a First Line Support Engineer at Ascom, you serve as the trusted first point of contact for customers, ensuring the reliability of mission-critical healthcare technology and uninterrupted care processes. You diagnose and resolve standard hardware, software, network, and user issues while maintaining accurate documentation in the service management system. The role involves escalating complex incidents to 2nd Line Support and identifying recurring problems to improve overall processes and tools.
Ascom is a global provider of integrated workflow intelligence delivering communication and collaboration solutions for hospitals, long‑term care and enterprise organizations. It combines purpose‑built mobile devices, secure clinical messaging, alarm and alert management, nurse‑call systems and software platforms to streamline clinical workflows and improve patient safety and staff efficiency. Ascom’s solutions integrate with existing clinical and IT systems to enable interoperable communications, task/incident management and actionable analytics. The company serves customers worldwide with localized deployments and services for healthcare and other industries that require resilient, compliant communications and workflow automation.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Ascom.
Ascom didn’t post a salary, so this is our estimate from similar listings.
25% below the average for this role