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First Line Support Analyst at Marshalls PLC - ApplyBlast

First Line Support Analyst

Marshalls PLC

4 months ago

3.5 on Glassdoor

Elland, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

The First Line Support Analyst provides initial technical assistance to employees, troubleshooting hardware and software issues to ensure smooth daily operations. This role involves logging incidents, escalating complex problems to senior teams, and maintaining accurate documentation of support activities.

Responsibilities

Respond to and resolve initial technical support tickets
Diagnose and troubleshoot hardware and software issues
Escalate complex problems to senior support teams
Document incidents and resolutions in the ticketing system
Provide clear guidance to end users on technology usage

Skills

About Marshalls PLC

marshalls.co.uk

Headquarters

Elland, England, United Kingdom

Company Size

1001-5000 employees

Founded

1890

View Profile

Marshalls plc is the UK’s leading supplier of hard landscaping, building, and roofing products with a heritage dating back to the 1890s. The company delivers innovative, design-led solutions for outdoor spaces, driveways, gardens, and infrastructure. Its broad product range is geared toward creating better places for communities and projects across commercial and residential sectors. Marshalls also supports contractors and developers with extensive product offerings and technical guidance.