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First Notification of Loss at Zego - ApplyBlast

First Notification of Loss

Zego

1 month ago

4.0 on Glassdoor

Halifax, England, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

This role focuses on managing the initial customer contact following an accident, ensuring accurate and empathetic handling of claims through phone, email, and live chat. The position requires capturing all relevant claim details at first contact to streamline the claims journey and route customers to the appropriate next steps. Success in this role involves working in a fast-paced call centre environment with a strong emphasis on empathy, attention to detail, and daily use of AI tools.

Responsibilities

Handle First Notification of Loss queries by phone, email and live chat
Capture every relevant claim detail correctly at first contact
Triage customers and route them to the right next step in their claims journey

Skills

About Zego

zego.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2016

View Profile

Zego is a UK-based insurance provider that specializes in flexible coverage for drivers and businesses, offering products including car, van, private hire taxi, delivery (car, scooter, and motorbike), and learner driver insurance. Established in 2016 and headquartered in London, Zego utilizes innovative app-based telematics solutions, such as Zego Sense, to reward safer driving habits without the need for a black box device. Trusted by over 750,000 drivers across the UK, Zego is committed to making insurance simpler and more accessible.