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Forecast Planner at Global Payments - ApplyBlast

Forecast Planner

Global Payments

3 months ago

3.7 on Glassdoor

Quezon City, Philippines

Hybrid

Full Time

Senior

0 applicants

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About this role

A Forecast Planner at Global Payments owns the end-to-end forecasting strategy across all customer contact channels to deliver accurate volume and AHT forecasts. The role involves driving long- and mid-term capacity planning, influencing business performance through scenario modeling, and partnering cross-functionally to align workforce strategies with organizational priorities.

Responsibilities

Own end-to-end forecasting strategy across all customer contact channels
Drive long- and mid-term capacity planning and headcount strategies
Influence business performance through scenario modeling and workforce analytics
Partner cross-functionally to align workforce strategies with organizational priorities
Continuously improve forecasting capabilities and planning methodologies