Healthfirst
The Workforce Enablement Forecast Planning Analyst develops and maintains forecasting models and staffing plans to support service level goals across multichannel contact center environments. This role requires partnering with leadership on data preparation, capacity planning, and performance tracking to ensure operational readiness and accurate workforce capacity.
Headquarters
New York, New York, United States
Company Size
1001-5000 employees
Founded
1993
Healthfirst is a New York-based health insurer offering Medicare Advantage, Medicaid, Essential Plans, Child Health Plus, and other individual and family plans, along with long-term care options. Serving New York City, Long Island, Westchester, Rockland, Sullivan and surrounding areas, Healthfirst emphasizes a broad provider network, care coordination, and member resources to help New Yorkers access affordable health coverage.