Forward Deployed Architect (former SWE)

Pylon(5 days ago)

OnsiteFull TimeMedior$89,218 - $119,869 (estimated)Solutions Engineering

About this role

Pylon is building an all-in-one B2B post-sales support platform that leverages conversational data and intelligence to help companies manage their operations in real-time. The company works with over 1000 clients and is backed by prominent investors and startup accelerators.

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Required Skills

Customer Success
Migration
Customer Support
Problem Solving
Product Expertise
Communication
Organization
Automation
Data Management
Product Improvement

About Pylon

usepylon.com

Pylon is an AI-native support platform designed specifically for B2B companies, streamlining customer interactions across various modern channels such as Slack, email, chat, and more. The platform leverages AI to automate responses, enhance knowledge management, and provide insights for account intelligence, significantly improving response times and operational efficiency. With a focus on integrating ticketing, chat, and a robust knowledge base into one cohesive tool, Pylon enables businesses to resolve customer issues quickly and effectively.

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