Forward Deployed Engineer, HTS Assist

Hopper(2 months ago)

RemoteFull TimeMedior$93,753 - $126,413 (estimated)Service

About this role

As a Forward Deployed Engineer at Hopper, you will be responsible for deploying and optimizing the HTS Assist, an AI voice and chat assistant tailored for the travel industry. This role involves collaborating with partners to integrate systems, manage API connections, and design conversational automation while conducting UAT and performance monitoring. You will leverage data analytics, SQL, and Python to drive continuous improvement and enhance service automation outcomes, all while serving as a key operational liaison between technical and non-technical teams.

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Required Skills

Deploying
Customizing
Optimizing
Customer-Facing Collaboration
API Integration
Telephony Systems
CRM Systems
LLM Prompt Design
User Acceptance Testing
Regression QA

+30 more

Qualifications

Experience with APIs
Familiarity with voice synthesis and ASR technologies
Knowledge of cloud telephony/CPaaS providers
Experience with CRM and ticketing systems

About Hopper

www.hopper.com

Hopper is a travel booking platform designed to help users find and secure the best deals on hotels, flights, and car rentals. With over 120 million travelers using the service, Hopper leverages advanced technology to predict travel prices and notify users of the best times to book their trips. The app aims to simplify the planning process by providing personalized recommendations and real-time price alerts, making travel more accessible and affordable.