Forward Deployed Engineer

Talkdesk(2 months ago)

Seattle, WAOnsiteFull TimeJunior$125,000 - $187,000Solutions Engineering

About this role

The Forward Deployed Engineer (FDE) at Talkdesk is an early-career, hands-on technical contributor focused on turning the company’s Agentic AI platform into real customer solutions. This role is customer-facing and designed for engineers who want to develop deep expertise in AI agent architecture and production delivery while influencing product and tooling through deployment learnings. The position offers growth opportunities working alongside senior engineers and cross-functional teams to shape the future of customer experience automation.

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Required Skills

JavaScript
Python
TypeScript
APIs
Webhooks
Prompt Engineering
LLMs
Integration
Prototyping
Deployment

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About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.