Forward Deployed Engineering Manager

Cresta(6 days ago)

HybridFull TimeManager$200,000 - $280,000Engineering

About this role

The Forward Deployed Engineering Manager at Cresta leads the team that translates cutting-edge AI into measurable enterprise outcomes by deploying and scaling AI agents in customer environments. This high-impact leadership role sits at the intersection of engineering, product, and go-to-market, shaping the FDE function and influencing product strategy.

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Required Skills

Engineering Management
Customer Facing
Software Engineering
System Design
APIs
Databases
LLMs
Prompt Engineering
Hiring
Cross Functional

+4 more

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.