Forward Deployed Engineer

Talkdesk(2 months ago)

Seattle, WAOnsiteFull TimeJunior$125,000 - $187,000Solutions Engineering

About this role

The Forward Deployed Engineer (FDE) is an early-career, customer-facing engineer who helps translate Talkdesk’s Agentic AI platform into working solutions for customers. The role supports technical execution of deployments, assists with implementation tasks, and contributes to successful customer outcomes across projects. It is ideal for motivated engineers who want to develop expertise in AI agent architecture and customer experience automation.

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Required Skills

Technical Implementation
Hands On Engineering
Software Development
JavaScript
Python
TypeScript
APIs
Webhooks
Systems Integration
Prompt Engineering

+7 more

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.