Forward Deployed Engineer
Pylon(5 days ago)
About this role
Pylon is building an all-in-one B2B post-sales support platform that leverages conversational data and intelligence to help companies manage their support operations in real-time. The company is backed by top investors and serves over 1000 companies, focusing on improving customer success workflows.
Required Skills
- Customer Support
- Migration
- Product Expertise
- Communication Skills
- Detail Oriented
- Automation
- Problem Solving
- Technical Knowledge
- Customer Success
- Process Improvement
About Pylon
usepylon.comPylon is an AI-native support platform designed specifically for B2B companies, streamlining customer interactions across various modern channels such as Slack, email, chat, and more. The platform leverages AI to automate responses, enhance knowledge management, and provide insights for account intelligence, significantly improving response times and operational efficiency. With a focus on integrating ticketing, chat, and a robust knowledge base into one cohesive tool, Pylon enables businesses to resolve customer issues quickly and effectively.
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