Pylon
Pylon is building an all-in-one B2B post-sales support platform that leverages conversational data and intelligence to help companies manage their support operations in real-time. The company is backed by top investors and serves over 1000 companies, focusing on improving customer success workflows.
Pylon is an agentic B2B support platform that enables humans and AI agents to collaborate on customer work — investigating, resolving, and acting on every signal across channels like Slack, Microsoft Teams, email, chat, WhatsApp, and more. The platform offers a suite of specialized AI agents (Assist, Background, Slack, and Support Agents) alongside core tools including ticketing, knowledge base, account intelligence, workforce management, and analytics. Trusted by 1,500+ B2B companies globally, Pylon is purpose-built to help support teams direct AI agents rather than do the work themselves.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Pylon didn’t post a salary, so this is our estimate from similar listings.
Nov 7, 2025