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FOS Insights Analyst at Monzo - ApplyBlast

FOS Insights Analyst

Monzo

5 hours ago

4.0 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The FOS Insights Analyst role focuses on uncovering root causes behind customer complaints and Financial Ombudsman Service decisions to improve customer outcomes and prevent future harm. The position involves monitoring key risk indicators, conducting deep data analysis, and translating complex findings into actionable recommendations for senior leadership. This role requires collaboration with internal teams and the FOS to drive meaningful improvements in service and compliance within an FCA-regulated environment.

Responsibilities

Monitor key risk indicators and uncover root causes behind complaints
Analyze FOS referrals and outcomes to identify trends and opportunities
Translate complex data into actionable insights and recommendations

Skills

About Monzo

monzo.com

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2015

View Profile

Monzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.