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Founding CS Engineer at Lightfield - ApplyBlast

Founding CS Engineer

Lightfield

4 months ago

Hybrid

Full Time

Senior

3 applicants

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About this role

Lightfield is hiring its first Customer Success Engineer to build an AI-native post-sales function from the ground up. In this founding role, you will own both daily support operations and the engineering systems that scale the support function, including AI agents, automation, and health scoring models. You will work directly with technical founders and engineering teams to drive customer retention and expansion.

Responsibilities

Own inbound support queues across Slack and email
Build and maintain AI support agents to deflect tickets
Develop health scoring models to predict retention risk
Create SOPs and documentation for support operations
Drive customer activation and expansion through automated onboarding

Skills

Qualifications

BS in Computer Science or related fieldExperience in Support Engineering or SaaS Customer SuccessKnowledge of LLMs and AI agents (Bonus)

About Lightfield

lightfield.app

Headquarters

San Francisco, California, United States

Company Size

1-10 employees

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Lightfield is an AI-native CRM built specifically for early-stage teams that automatically captures every customer interaction — emails, meetings, and conversations — without manual data entry. It enables users to build AI agents using natural language prompts to handle outbound prospecting, manage follow-ups, coach on deals, and enrich customer records. Lightfield is designed to replace traditional admin-heavy CRMs by letting the platform do the work, so teams can focus on selling.