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© All Rights Reserved. ApplyBlast.com
Decagon
As the Founding Support Lead at Decagon, you will own the end-to-end creation and scaling of the enterprise support function for a leading conversational AI platform. You will personally resolve complex technical issues to build deep product knowledge while designing coverage models, tooling, and processes to make support repeatable. This role involves hiring and leading a team, managing 24/7 incident response, and partnering with engineering to improve the platform based on customer feedback.
Headquarters
San Francisco, California, United States
Company Size
1-10 employees
Founded
2023
Decagon is an AI concierge platform that enables businesses to build, optimize, and scale AI agents that deliver personalized customer experiences across chat, voice, and email. The platform features Agent Operating Procedures (AOPs) for natural-language workflow definition, robust A/B testing and QA tools, and an analytics suite that surfaces customer insights at scale. Decagon serves leading enterprises across industries including retail, travel, financial services, and technology.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Decagon.
47% above the average for this role
Decagon AI raises $250M at $4.5B valuation to scale AI concierge platform
1 month ago
