Founding Customer Success Manager
voiceops
About this role
Voiceops is seeking a Founding Customer Success Manager to own and build the customer experience for enterprise clients as the first person in this role. The position involves managing executive relationships, overseeing onboarding and value delivery, and creating scalable, AI-driven success processes. The role is based in NYC and offers the opportunity to craft the customer success function from the ground up.
Skills
About voiceops
voiceops.comVoiceops is a conversation-intelligence platform that turns customer conversations into a live signal every team can run on. Rather than just reporting what happened, it analyzes why things happened—extracting insights from calls and meetings so sales, success, product, and support teams can act. Voiceops surfaces coaching opportunities, trends, and alerts and integrates with existing workflows and CRMs to operationalize voice data. Companies use it to improve revenue outcomes, accelerate onboarding, and build a more intelligent, customer‑centric business.
About voiceops
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
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Salary
$120k – $170k
per year