Founding Support Engineer (Remote)

Reducto(2 months ago)

RemoteFull TimeJunior$63,068 - $84,063 (estimated)Engineering

About this role

A Founding Support Engineer at Reducto is responsible for providing first-line support for developers using the company's API, including triaging and resolving issues related to authentication, webhooks, and SDKs. The role involves end-to-end debugging, creating and documenting support processes, and enhancing the developer experience by identifying areas for improvement in the API and documentation. Additionally, the engineer will leverage AI to streamline support workflows and work closely with engineering and product teams to implement quality-of-life enhancements.

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Required Skills

Clear Communication
Systematic Debugging
Python Coding
TypeScript Coding
Strong Product Sense
High Ownership
API Support
Debugging Loop Management
Support Processes Development
AI Utilization

+6 more

About Reducto

reducto.ai

Reducto is an AI-powered document parsing and extraction software designed to efficiently process complex documents such as PDFs, Excel spreadsheets, and PowerPoint slides. It provides high-quality document ingestion tailored for AI teams, enabling seamless integration and usage in various applications. Reducto’s technology is aimed at enhancing document workflows by offering precise parsing capabilities, making it an essential tool for organizations looking to leverage AI in their operations. With a focus on accuracy and usability, Reducto is set to transform how documents are handled in the AI landscape.