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Fraud / Customer Operations at Capital on Tap - ApplyBlast

Fraud / Customer Operations

Capital on Tap

17 days ago

4.0 on Glassdoor

Cardiff, Wales, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

The Fraud / Customer Operations role at Capital on Tap focuses on safeguarding customers by conducting end-to-end investigations into complex fraud cases and sophisticated fraud rings. The position involves analyzing data to identify vulnerabilities, proposing strategic improvements to fraud prevention controls, and managing high-stakes customer escalations. This role requires balancing risk mitigation with customer experience while mentoring junior team members.

Responsibilities

Lead complex fraud investigations into high-value cases and sophisticated fraud rings
Propose rule changes and process improvements to prevent fraud at onboarding
Analyze application data using Excel and SQL to identify control vulnerabilities

Skills

About Capital on Tap

capitalontap.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2012

View Profile

Capital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.