Fraud Hotline Agent
KeyBank(30 days ago)
RemoteFull TimeJunior$37,500 - $50,000Fraud Operations
Apply NowAbout this role
The Fraud Hotline Specialist handles inbound retail fraud calls, creates and documents fraud alerts and case files, and serves as the liaison between business lines and clients to prevent additional fraudulent activity. The role works closely with departments within the fraud organization and reports to the Department Manager or Section Manager, with a Team Lead overseeing day-to-day operations.
Required Skills
- Fraud Investigation
- Customer Service
- Communication
- Detail Orientation
- Case Management
- Call Handling
- Escalation
- Account Review
- Data Entry
- Multitasking
Qualifications
- High School Diploma or GED
About KeyBank
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