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Fraud Operations Analyst at TIAA - ApplyBlast

Fraud Operations Analyst

TIAA

4 months ago

3.6 on Glassdoor

Dallas, TX

Onsite

Full Time

Junior

0 applicants

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About this role

A Fraud Operations Analyst I monitors customer financial accounts against fraud prevention strategies, validates alerts, investigates suspicious activity, and documents mitigation actions to protect the financial institution and its clients. The role involves responding to reports of potential fraud, researching customer claims, and providing feedback to improve fraud detection efficacy while operating under direct supervision.

Responsibilities

Monitor customer financial accounts for fraud prevention strategies
Validate fraud detection alerts through outbound calls to clients
Investigate suspicious activity and document mitigation actions
Research customer claims and gather evidence regarding potential fraud
Provide control feedback to improve fraud detection efficacy

Skills

Qualifications

Bachelor's Degree Preferred

About TIAA

tiaa.org

Headquarters

New York, New York, United States

Company Size

10001+ employees

Founded

1918

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At TIAA, we believe everyone deserves a secure retirement. Explore our annuities, retirement plans, financial planning, investing & wealth management solutions.