fraud operations
CRED(1 year ago)
About this role
This role is responsible for handling and resolving fraud-related escalations at CRED, ensuring timely and accurate investigation and closure of cases. The position involves analysing transactions and patterns, coordinating with multiple internal teams and external partners, and maintaining audit-ready documentation. The specialist also contributes to improving fraud processes, SOPs, and controls while ensuring adherence to regulatory, AML, and internal risk policies. The role is based in Bengaluru within a fast-paced, trust-driven fintech environment.
Required Skills
- Fraud Investigations
- Fraud Operations
- Escalation Management
- Transaction Analysis
- Data Analysis
- Behavioral Analysis
- Case Management
- SLA Management
- Stakeholder Management
- Cross Functional Collaboration
+13 more
About CRED
cred.clubCRED is an India-based fintech membership platform that helps creditworthy consumers manage and pay their credit card bills while rewarding on-time behavior. The app provides credit score tracking, bill payments, curated rewards and offers, and a marketplace for financial products like short-term credit and loans. Positioning itself as a premium lifestyle + finance experience for users with high creditworthiness, CRED partners with merchants and lenders to deliver exclusive deals and services. Founded by Kunal Shah in 2018, it’s known for strong branding and a focus on incentivizing timely payments.