Fraud Support Associate
MANUFACTURERS AND TRADERS TRUST COMPANY(1 month ago)
About this role
Customer service role at M&T Bank handling inbound and outbound customer servicing related to digital and card exclusions and denied transactions. Acts as the voice of the bank to investigate issues, support internal investigations, and help mitigate fraud losses while communicating with customers and internal teams. The position involves following risk and regulatory standards and supporting timely resolution or escalation of cases.
Required Skills
- Customer Service
- Fraud Investigation
- Risk Management
- Call Center
- Email Communication
- Decision Making
- Research
- Escalation
- Data Entry
- Compliance
Qualifications
- Associates Degree
- 2 Years Higher Education or Related Work Experience
About MANUFACTURERS AND TRADERS TRUST COMPANY
mandtbank.comN/A
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