French speaking Customer Experience Specialist (d/f/m)
vivenu GmbH(1 month ago)
About this role
The (Senior) Customer Experience Specialist (d/f/m) for French customers at vivenu supports event organizers in setting up and using the ticketing platform, ensuring a high-quality experience for both organizers and ticket buyers. The role acts as a key point of contact for French-speaking clients, bridging their operational needs with vivenu’s technology. It sits within a rapidly growing, global live-entertainment tech company and involves close collaboration with product and engineering teams. The position also offers occasional on-site exposure at live events such as sports games and festivals.
Required Skills
- Customer Support
- Customer Onboarding
- Technical Consulting
- API Integration
- Webhook Integration
- Process Optimization
- Incident Troubleshooting
- Client Communication
- Escalation Management
- Knowledge Base Management
+9 more
About vivenu GmbH
vivenu.comvivenu is a modern event ticketing platform that offers flexible, white‑label ticketing and box office solutions for venues, promoters, and event organizers. Its product suite lets teams sell tickets, manage inventory and seating, handle payments and on‑site check‑in, and fully customize the branded customer experience. vivenu also provides analytics and reporting to visualize sales and audience data, plus APIs and integrations so organizers can embed ticketing into their existing tech stack. The platform is designed to help events increase revenue, streamline operations, and retain control over the end‑to‑end experience.
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