French-Speaking Customer Experience Specialist

The Flex

4 months ago

3.6 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

As a French-Speaking Customer Experience Specialist at The Flex, you will serve as the primary contact for guests and landlords, ensuring smooth and efficient interactions from inquiry to check-out. Your responsibilities include providing customer support in both French and English, guiding booking processes using proprietary Property Management System (PMS) tools, and resolving issues swiftly while maintaining a focus on service excellence. You will also collaborate with cross-functional teams to enhance the user experience and identify opportunities for upselling and retaining customers.

Skills

Qualifications

Fluency in French and English (written and spoken)

About The Flex

theflex.global

The Flex is a property rental company specializing in flexible short-term housing solutions across major cities, including London, Paris, and Algiers, with plans for further expansion. They offer fully furnished, move-in-ready apartments designed for a variety of stays, from vacations to business travel and relocations. The company focuses on providing easy and accessible living spaces tailored to modern demands for flexibility.

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