French-Speaking Customer Experience Specialist
The Flex(2 months ago)
About this role
As a French-Speaking Customer Experience Specialist at The Flex, you will serve as the primary contact for guests and landlords, ensuring smooth and efficient interactions from inquiry to check-out. Your responsibilities include providing customer support in both French and English, guiding booking processes using proprietary Property Management System (PMS) tools, and resolving issues swiftly while maintaining a focus on service excellence. You will also collaborate with cross-functional teams to enhance the user experience and identify opportunities for upselling and retaining customers.
Required Skills
- Customer Support
- Booking Assistance
- Problem Solving
- Knowledge Management
- Cross-Team Collaboration
- Upselling
- Retention
- Fluency in French
- Fluency in English
- Communication Skills
+4 more
Qualifications
- Fluency in French and English (written and spoken)
About The Flex
theflex.globalThe Flex is a property rental company specializing in flexible short-term housing solutions across major cities, including London, Paris, and Algiers, with plans for further expansion. They offer fully furnished, move-in-ready apartments designed for a variety of stays, from vacations to business travel and relocations. The company focuses on providing easy and accessible living spaces tailored to modern demands for flexibility.
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