Front Desk Agent

The Front Desk Agent is responsible for managing the full guest registration process, including handling reservations, check-ins, and check-outs, while ensuring a warm and professional first impression. This role involves addressing guest inquiries, coordinating group reservations, and upselling hotel amenities to enhance the overall guest experience. The position requires maintaining accurate records, adhering to AAA standards, and collaborating with other departments to ensure a seamless stay for all guests.