Front Desk Specialist

Vacasa(1 month ago)

Whistler, British Columbia, CanadaOnsiteFull TimeJunior$34,410 - $34,410Guest Services

About this role

A Front Desk Specialist at Casago is the primary on-site contact for guests, vendors, and homeowners, providing frontline support for reservations and inquiries. The role supports operational coordination between maintenance, housekeeping, and vendors while helping identify owner leads and ensuring high guest satisfaction. It requires flexibility to work varied shifts and frequent travel between worksites.

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Required Skills

Guest Service
Phone Support
Email Support
Chat Support
Ticketing
Scheduling
Vendor Coordination
Housekeeping Coordination
Maintenance Coordination
Lead Identification

+4 more

Qualifications

Legally Eligible to Work in Canada
Valid Driver's License
Background Check / OFAC Screening

About Vacasa

vacasa.com

Vacasa is a technology-driven vacation rental company that operates a booking marketplace and provides professional property management and real estate services across the U.S., Canada, and other markets. For travelers it offers a curated inventory of professionally managed homes with standards for cleanliness, guest support, and mobile apps for booking and stay management. For homeowners Vacasa handles end-to-end property management — marketing, dynamic pricing, maintenance, cleaning, and 24/7 guest services — and also supports vacation-rental real estate transactions. The company combines local operations with centralized tech to maximize owner revenue and simplify the booking and stay experience for guests.