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Front Desk Supervisor at Atrium Hospitality - ApplyBlast

Front Desk Supervisor

Atrium Hospitality

3 months ago

3.5 on Glassdoor

Charlotte, NC

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves supervising daily front desk operations, coaching and training associates, and handling guest concerns with a focus on service excellence. The position requires managing cash handling, shift reports, and brand compliance while jumping in to assist with various tasks like answering phones and updating reader boards.

Responsibilities

Supervise daily front desk operations and ensure smooth check-ins and check-outs
Coach, train, and motivate front desk associates to maintain high performance
Handle guest concerns with grace and urgency to set a positive tone
Monitor cash handling, shift reports, and compliance with brand standards
Assist with various tasks including answering phones and updating reader boards