Front Office Manager

The Front Office Manager will lead all front office operations at an Accor hotel in Sepang, Malaysia, overseeing the front desk, guest relations, concierge, bell services, business centre, and airport services. The role involves managing guest check‑ins and check‑outs, handling feedback and complaints, developing SOPs, training staff, controlling budgets, and collaborating with other hotel departments to ensure seamless, high‑quality guest experiences.