Front Office Manager

The Front Office Manager oversees the Front Office and Guest Services Department at The Jay, a luxury lifestyle hotel in San Francisco, ensuring profitability, cost controls, and exceptional guest satisfaction. This role involves leading the front-of-house team, managing VIP arrivals and departures, and implementing training programs to maintain high service standards. The position requires strong leadership, effective communication, and the ability to resolve guest issues while adhering to brand and quality assurance standards.