Fulfillment Support Team Manager

Automatiq

9 days ago

4.7 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

A Fulfillment Support Team Manager oversees the strategic leadership and operational success of the Fulfillment Support department. This role focuses on optimizing workflows, ensuring system health, and providing training to drive productivity while maintaining strict SLA adherence and high-quality support.

Skills

Qualifications

3+ years experience as customer support agent1+ year as Team Lead in a people management roleDemonstrated capacity and passion for people managementData Proficiency: Ability to use ticketing metrics and team KPIs to identify workflow bottlenecks and provide clear evidence for process changes or resource requests.Experience driving process implementation and system development

About Automatiq

automatiq.com

Automatiq is a software company that provides dynamic pricing and inventory management tools for the live event and ticketing industry. Its platform helps ticket sellers automate pricing, manage large ticket inventories, and optimize resale strategies using market data and rules-based automation. Automatiq serves brokers, resellers, and other businesses operating in sports, concert, and entertainment ticket markets.